Nov 02, 2016 Mostly, the problem with Mail app crashes can be fixed by keep updating the Mail app from Windows Store. Launch Windows Store and check for any available update for Mail and Calendar app there. If any, try to update the same to see if problem occurs again. Apr 07, 2020 Troubleshoot email problems in Mail on Mac - Apple Support. Rebuild mailboxes in Mail on Mac - Apple Support. I realize the problem may not occur for several days at a time, which makes troubleshooting difficult. It's possible an incompatibility exists between Mail and one or more of the email services you're using.
Apple’s Mail app is highly useful for centralizing and managing emails from various service providers. You can add all your email accounts on the app, so you don’t have to log in every time you need to check your email. If you set the Mail app to automatically run during startup, your inbox will be loaded as soon as you boot up your Mac and your new emails are ready to be read.
However, recent Mail app crashes in High Sierra and Mojave have brought inconvenience to a lot of users. The Mail app keeps quitting unexpectedly on High Sierra and Mojave that users are not able to load their inboxes. For most users, the crash happens immediately after launching the app, while others were able to click a few times before the app closes. There are also users who are not able to launch the Mail app at all.
There are different reasons why the Mail app quits unexpectedly on MacOSX High Sierra 10.13.6 and other macOS versions. It is likely that a recent update has broken the Mail app indexes, causing it to crash. Too many emails can also affect app performance, resulting in network hang-ups characterized by the spinning color wheel. It is also possible that the application itself is corrupted.
This article will show you what to do when Mac Mail keeps crashing in High Sierra or other versions of macOS. The methods below cover most of the common causes of Mail app crashes and all you need to do is find one that works for you.
How to Fix Mac Mail That Keeps Crashing
Before you try anything else, it is important to do some basic troubleshooting first to see if this will resolve your Mail app problem. Close your Mail app by clicking Mail > Quit Mail. Use a Mac repair tool to delete cache files and perform routine maintenance cleanup, then restart your computer. Launch Mail again to check if you are able to load the app successfully. If it still crashes, follow the solutions we listed below.
Solution #1: Launch the Mail App Safely.
Sometimes crashes occur because of a problematic email message. When you open the mail app, messages are loaded automatically and one of them could be causing the crash. To find out which messages are causing the app shutdown, launch Mail then hold down the Shift key immediately to prevent the contents of your mailbox from being loaded. Next, determine which message is causing the error and delete it immediately.
Solution #2: Clean Up Your Mail.
The Mail app receives and sends out lots of emails every day. As those messages accumulate over time, your mailboxes become bloated and suffer problems such as freezing or crashing. To improve the app’s loading time, clean up your mail by regularly deleting everything in your Spam and Deleted Items folders. Go through your emails one by one and get rid of those that you no longer need. Removing all these junk can significantly improve your app’s performance and hopefully resolves this issue.
Solution #3: Rebuild Your Mailboxes.
If your Mac Mail keeps crashing in High Sierra, you need to rebuild each mailbox to reset its settings. To do this:
- Launch Mail by clicking the icon from the Dock.
- If you have multiple email accounts added to the Mail app, choose the mailbox you want to rebuild.
- Click Mailbox in the top menu, then choose Rebuild.
- Do this for all your mailboxes.
The process may take a while to finish, depending on the size of your mailbox. If you notice some performance lag, wait for the rebuilding to finish before using your computer because this process consumes a lot of system resources.
Solution #4: Re-Index Your Messages.
Microsoft Mail App Crashing
If Mail still fails to launch or you’re still having issues with it after rebuilding your mailboxes, the next step is to re-index your messages. Whenever Mail detects a problem with any of the mailboxes, the app attempts to automatically re-index the messages by default. But if Mac Mail keeps crashing in High Sierra and you can’t access the mailboxes, re-indexing manually is the best option.
To manually re-index your messages, follow the steps below:
- Click Mail > Quit Mail to close the app.
- Go to your Desktop, then hold down the Option key. Click Go > Library.
- In the search bar, type in the following address: ~/Library/Mail/V2/MailData.
- Once the folder opens, copy all the contents of the folder to your Desktop as a backup, then delete all files that have Envelope Index in its name.
- Close the folder and relaunch Mail.
The app will build new envelope files when launched and this process can take a long time, especially if you have a lot of messages to re-index. If everything goes smoothly and Mail no longer crashes, you can delete the backup of the envelope index files you previously copied to your Desktop.
Solution #5: Reset Apple Mail Preferences.
When the preferences file for Mail is corrupted, the app won’t be able to load properly and would keep on crashing. To fix this, you need to clear the app’s property lists and allow Mail to generate a new one. Take note, though, that resetting you Mail preferences will remove all your account settings and other customizations. You will need to log in to all your accounts and set them up one by one all over again. Your downloaded messages, however, will remain intact.
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To refresh your Mail preferences, follow these instructions:
- Quit Mail if the app is open.
- Go to Finder and hold down the Option key, then Go > Library.
- Copy and paste this in the address bar: /Library/Containers/com.apple.mail/Data/Library/Preferences.
- Look for the com.apple.mail.plist file inside the folder.
- Drag the file to the Trash to delete it.
- Close Finder and launch Mail.
Easy on the eyes app mac. You’ll find that the app will start the way it did when you first launched it. Run the setup wizard and set up all your mailboxes again. This should resolve most Mail app errors. If not, you still have one more solution to try below.
Mail App Keeps Crashing
Solution #6: Rebuild Address Book Database.
Another possible reason why your Mail app keeps quitting unexpectedly on High Sierra is a corrupted Address Book database. If this is the case, you will need to rebuild your Address Book to fix the issue. To do this:
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- Create a backup of your Address Book by choosing All Contacts > File > Export > Address Book Archive.
- After saving all your contacts, quit Address Book and search for the /username/Library/Application Support/Address Book/ folder in Finder.
- Cut all the contents of the folder and copy them to the Desktop.
- Launch Address Book again and check to see if the contacts are still there. If not, import them from your archived backup.
- Launch the Mail app again to see if this solution worked.
Summary
If your Mac Mail keeps crashing in High Sierra, checking your emails becomes a hassle, especially if you’re using different mail services. You have to log in to each one of them just to check your email. If you’re experiencing issues with your Mail app, such as performance lags or persistent crashing, you can apply any of the fixes above to resolve these problems.
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If you’re running into errors and your system is suspiciously slow, your computer needs some maintenance work. Download Outbyte PC Repair for Windows, Outbyte Antivirus for Windows, or Outbyte MacRepair for macOS to resolve common computer performance issues. Fix computer troubles by downloading the compatible tool for your device.Despite all the good our cell phones can do for us, it is not without troubles. One problem experienced by some owners of iPhones is the Mail App constantly crashing for no apparent reason.
This makes checking your mail almost impossible, and actually trying to respond to e-mail messages even worse. If you are experiencing these issues, ease your frustration by attempting the steps recorded below.
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Mail App Mac Crashing
Free up Memory
If too much information is hogging your phone’s memory, this can cause the Mail app to have difficulty starting. Navigate to Settings>General>Storage to check on how much free space you have. If the phone is full, you can delete some items to make more room. Try removing photos and videos, or apps you haven’t used for a while.
Alternatively, you can offload the Mail app itself and then re-install it. Note that this is not the same as deleting the app. The key difference is when you delete an app, you also delete and data the app has stored, but when you offload and app that data is preserved.
Find this option by going to Settings>General>Storage and then swiping down to find the Mail app. Choose the Mail app and then click “Offload App.” To reinstall, go to the same spot and this time choose “Reinstall App.”
Reboot Just the App for Mail
If this doesn’t do the trick, the next step to try is to force the Mail app to start over. To get this done, follow the steps below for your device:
- Any device iPhone 8 or older: Tap the home button twice, quickly. This reveals any apps still running in your phone’s background. Simply locate the Mail app by swiping left and right. Once you find it, swipe it up.
- For iPhone X: Once the device is unlocked, swipe your finger up on the screen. After you find the Mail app in the list, touch and hold until the “-“ icon (minus sign) appears in red. Next, simply tap the icon to shut down the app.
This will not delete any of the app’s information, so simply reopen the app to find out if it worked.
Remove and Re-add E-mail Accounts
Try deleting your e-mail information and re-entering it by finding Settings>Accounts & Passwords. Next, choose your account and select “Sign Out.” After it is deleted, choose “Add Account” and re-enter your e-mail information. This will clear out any issue that may have come from an incorrect mail setting.
Reboot the Phone
A rule of thumb with nearly any issue with any electronic device is this: Try turning it off and then back on. The different ways to accomplish this task include:
- Click and hold the side button (or both side button and one volume button for the iPhone X).
- Open your phone and navigate to Settings>General>Shut Down.
Check for Updates
Use your phone menu to navigate to Settings>General>Software Update. If you find an update is needed, download and install the update before attempting the next fix.
Toggle the Fetch New Data Option
If the Fetch New Data option is interfering with your Mail app, you can try restarting it. To do this, open Settings>Accounts & Passwords> Fetch New Data. Toggle the radio button off for a few seconds. After waiting, turn the button back on and check the Mail app.
At the end of all these steps, if you are still experiencing problems, call Apple for more in-depth help. Apple does offer live support via chat, for your convenience. Sometimes, no matter how many tips and tricks the internet may provide, we still need the experts!